Please remember to follow our cold-weather live food care instructions - Click Here
Got a question? Need help with an order?
You can contact us by Email, Chat, WhatsApp or Facebook Messenger.Â
When contacting us, provide as much information as possible, including photos of any problems if applicable.
If applicable, please include the following
1, Order Number
2, Delivery Address
3, Email and/or phone number associated with the order.
4, Photos of any issues/problems you are experiencingÂ
Please email info@reptilesbypost.com with the information above. We'll respond as quickly as we can during our standard office hours 1pm to 8pm Monday to Friday
Delivery Updates and Information - If you are looking for an update on your order, please remember that we ship all orders in line with our dispatch schedule found here
Orders placed before 1pm are shipped the next working day, and order placed after 1pm are shipped within 2 working days > https://reptilesbypost.com/pages/delivery-information
The table on this page will show you the day we will dispatch your order and the day the order should arrive. Please only contact us if your order has not arrived in this time and we will be happy to help.
Tracking Details - You will be emailed your tracking details on the day of dispatch via email if you provided one, and the courier will also send you an email with further updates on the day of delivery.
Public / Bank Holidays - Please keep in mind that we dont dispatch orders on public/bank holidays, we will therefore dispatch on the next available day.
If you are contacting us about an order received in cold weather, please be sure to follow the instructions on this link
We aim to respond to all messages within 24 hours, Monday to Friday. Usually within a few hours of our opening times.