Normal Delivery Information
We understand receiving your order in a timely manner is important, especially livefoods. We dispatch orders Monday to Friday via Royal Mail and DPD on a next-day delivery service.
We ship almost all orders on a next-day delivery service. This means Royal Mail or DPD should deliver the day after they collect the parcel from us, Royal Mail and DPD will contact you via email and text confirming the time they expect to deliver to you while giving you the option to leave the parcel in a safe place or with a neighbour.
DPD are instructed to leave your parcel in a safe place if you don't answer your door. We will not be liable for any loss or theft in these instances.
Please use the following information as a guide only.
Please remember when paying for the Special Delivery Service, or any of our delivery services your order is still dispatched in line with the below charts based on the time and day your order was first placed.
Ordering before 1pm
| Order Day | Order Time | Dispatch Day | Expected Delivery Day |
| Monday | Before 1pm | Tuesday | Wednesday |
| Tuesday | Before 1pm | Wednesday | Thursday |
| Wednesday | Before 1pm | Thursday | Friday |
| Thursday | Before 1pm | Friday | Saturday |
| Friday | Anytime | Monday | Tuesday |
| Saturday | Anytime | Monday | Tuesday |
| Sunday | Before 1pm | Monday | Tuesday |
Ordering after 1pm
| Order Day | Order Time | Dispatch Day | Expected Delivery Day |
| Monday | After 1pm | Wednesday | Thursday |
| Tuesday | After 1pm | Thursday | Friday |
| Wednesday | After 1pm | Friday | Saturday |
| Thursday | After 1pm | Monday | Tuesday |
| Friday | Anytime | Monday | Tuesday |
| Saturday | Anytime | Monday | Tuesday |
| Sunday | After 1pm | Tuesday | Wednesday |
Please keep in mind that we dont dispatch orders on public/bank holidays, we will therefore dispatch on the next available day.
Please remember this is only a guide, we do not guarantee these delivery times.
During bad weather, particularly temperatures dropping below freezing and high temperatures over 30c, we may delay orders to mitigate potential quality issues. We will always keep you updated via email in these situations.