Delivery Information

Christmas Delivery Information

Please place orders early to avoid potential delays

Please remember we can not guarantee the expected delivery times below

Order Date (Before 1pm)	Expected Shipping Date	Expected Delivery Date
Thursday 18^th	Friday 19^th	Saturday 20^th
Friday 19^th	Monday 22^nd	Tuesday 23^rd
Saturday 20^th	Monday 22^nd	Tuesday 23^rd
Sunday 21^{st (Advised Last Day)}	Monday 22^nd	Tuesday 23^rd
Monday 22^{nd (At Own Risk)}	Tuesday 23^rd	Wednesday 24^{th (Chance of Delay)}
Tuesday 23^rd	Monday 29^th / Tuesday 30^th	Tuesday 30^th / Wednesday 31^st
Wednesday 24^th	Monday 29^th / Tuesday 30^th	Tuesday 30^th / Wednesday 31^st
Thursday 25^th	Monday 29^th / Tuesday 30^th	Tuesday 30^th / Wednesday 31^st
Friday 26^th	Monday 29^th / Tuesday 30^th	Tuesday 30^th / Wednesday 31^st
Saturday 27^th	Monday 29^th / Tuesday 30^th	Tuesday 30^th / Wednesday 31^st
Sunday 28^th	Monday 29^th / Tuesday 30^th	Tuesday 30^th / Wednesday 31^st
Monday 29^th	Tuesday 30^th	Wednesday 31^st
Tuesday 30^th	Friday 2^nd	Saturday 3^rd
Wednesday 31^st	Friday 2^nd	Saturday 3^rd
Thursday 1^st	Friday 2^nd/ Monday 5^th	Saturday 3^rd / Tuesday 6^th

Our customer service team will be offline from Tuesday, the 23rd, until Monday, the 29th

Normal Delivery Information

We understand that receiving your order in a timely manner is important, especially livefoods. We dispatch orders Monday to Friday via Royal Mail and DPD on a next-day delivery service.

We ship almost all orders on a next-day delivery service. This means Royal Mail or DPD should deliver the day after they collect the parcel from us. Royal Mail and DPD will contact you via email and text to confirm the expected delivery time, while also offering the option to leave the parcel in a safe place or with a neighbour.

DPD are instructed to leave your parcel in a safe place if you don't answer your door. We will not be liable for any loss or theft in these instances.

Please use the following information as a guide only.

Please note that when paying for the Special Delivery Service or any of our other delivery services, your order will still be dispatched according to the chart below, based on the time and day your order was first placed.

Ordering before 1pm

Order Day	Order Time	Dispatch Day	Expected Delivery Day
Monday	Before 1pm	Tuesday	Wednesday
Tuesday	Before 1pm	Wednesday	Thursday
Wednesday	Before 1pm	Thursday	Friday
Thursday	Before 1pm	Friday	Saturday
Friday	Anytime	Monday	Tuesday
Saturday	Anytime	Monday	Tuesday
Sunday	Before 1pm	Monday	Tuesday

Ordering after 1pm

Order Day	Order Time	Dispatch Day	Expected Delivery Day
Monday	After 1pm	Wednesday	Thursday
Tuesday	After 1pm	Thursday	Friday
Wednesday	After 1pm	Friday	Saturday
Thursday	After 1pm	Monday	Tuesday
Friday	Anytime	Monday	Tuesday
Saturday	Anytime	Monday	Tuesday
Sunday	After 1pm	Tuesday	Wednesday

Please keep in mind that we dont dispatch orders on public/bank holidays, we will therefore dispatch on the next available day.

Please remember this is only a guide, we do not guarantee these delivery times.

During bad weather, particularly temperatures dropping below freezing and high temperatures over 30c, we may delay orders to mitigate potential quality issues. We will always keep you updated via email in these situations.